A large NIBSS event last week on June 6 (from approximately 10am to 8pm) resulted in payment delays for transactions initiated during this period.
We are sorry for the inconvenience and offer our sincerest apologies for the delays you experienced during payment. Please accept our apology.
The timing of NIBSS is indeed beyond our control, but we have been working closely with the payments department to ensure everyone receives their money as quickly as possible.
Withdrawals are now restored and stable, please feel free to trade withdrawals, your funds are safe, don't panic with consumption.
We also promise that we will never deceive any user, please rest assured!
Thank you for your continued understanding and patience.
To express our apologies, we have applied for compensation for users affected by payment delays during this period and have issued you a coupon account or wallet account:
1) If 15 minutes ≤ withdrawal time <60 minutes, each user will be compensated with one 300 Naira coupon;
2) Withdrawal time ≥ 60 minutes, 300 Naira cash will be compensated;
3) Some users can get 500 Naira surprise cash;
🔈The "Slow Will Pay" product function of immediate compensation for overtime withdrawal will be launched soon.
We can continue to design more activities and product features to improve user experience. We hope that everyone can cooperate and achieve win-win results!